The people behind your communities.
A tight-knit team that designs, animates and measures your ambassador, retail and creator programs, every day and in the field.
Six areas of expertise, one team
Every program is run by specialists who work side by side, from strategic framing to measuring the sales generated.
Consulting and strategy
Fifteen years of retail, social commerce and digital experience to frame your program: audiences, promise, ambassador journeys and measurement model. We come with a point of view, not a questionnaire.
Data
Power BI and Looker Studio for reporting, and above all the connection of your APIs (CRM, e-commerce, retail, social) so dashboards reflect what actually happens in the field. We use them to personalise engagement almost case by case.
CRM and ambassador relations
Customer and ambassador relationship management. A loyalty program is only loyal if it is animated: responsive customer care, hospitality, events, attention and small privileges. That is what this team does.
Tech
Proprietary apps and specifications that answer the AI and technology stakes of your ecosystems: integrations, automations, purchase-proof and content tracking, data security.
Influence and social commerce
Influence has become a sales channel: creator content and live shopping shorten the distance between product discovery and purchase. Our team is a TikTok Shop partner and draws on group-wide synergy to activate international clients.
Creative and content production
Art direction, shoots, editing and versioning for every social format: creator content, product videos, lives and on-the-ground photography. Fast production, built for each platform's codes and for commercial performance.